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Why Most Roofers Struggle to Win Roofing Work Online (And What to Do About It)

  • Writer: Adin Harris
    Adin Harris
  • Jul 21
  • 39 min read

In today’s UK market, having a strong online presence is no longer optional for roofing businesses – it’s essential. Homeowners now turn to Google, social media, and trade platforms as their first stop when seeking a roofer, meaning that if your roofing company isn’t highly visible and credible online, you’re missing out on a huge pool of potential jobs.


Remember when a roofer could rely solely on word-of-mouth referrals and van signage? Those days are largely gone – successful roofers now use multiple digital channels to reach customers on their phones and computers. Yet many roofing contractors still struggle to win work online due to common pitfalls in marketing, websites, and strategy. This comprehensive guide will explain why many roofers fail to generate leads via the internet and exactly what you can do to fix it.


We’ll cover everything from the reasons roofers often fall behind online, to what savvy competitors are doing to scoop up leads. We’ll look at improving your website (so it actually turns visitors into customers), boosting your search visibility, mastering paid ads like Google and Facebook, polishing your branding and reputation, implementing simple automation for faster lead follow-up, and leveraging social media to connect with your community.


Along the way, we’ll use examples across all key roofing services – flat roofing, pitched/tiling, roof repairs & maintenance, guttering and fascias, roof inspections, emergency roof repairs, and leadwork – to ensure you can apply these tips no matter your specialty. By the end, you’ll have a clear action plan to start winning more roofing work online, whether you tackle it DIY or with the help of marketing experts (like Blackbird Marketing, who specialise in helping UK trades). Let’s dive in!



1. Why Roofers Struggle to Win Work Online


Many roofing businesses find it difficult to generate consistent leads online. Understanding why is the first step to improvement. Here are the most common challenges holding roofers back:


  • Limited Online Presence & Visibility: A surprising number of roofing firms either have no website, a very outdated one, or simply rely on a Facebook page. If your business isn’t turning up on Google when locals search for “roofer near me” or “roof repair [Town]”, you essentially don’t exist to many customers. Homeowners are searching online for roofing help more than ever, so without strong web visibility you miss most potential clients. Unfortunately, just having a basic website isn’t enough – if it’s not optimized or active, it won’t attract traffic. Many roofers also neglect free tools like Google Business Profile (Google Maps listing), which are crucial for local search visibility.


  • Sticking to Outdated Marketing Methods: Traditionally, roofers have depended on word-of-mouth, repeat business, local flyers, or ads in parish magazines. While referrals are wonderful, they’re unpredictable and don’t scale. As one industry guide notes, word-of-mouth alone is hard to forecast – you can’t control when past customers will mention you to someone else. In the meantime, competitors are scooping up the easy online leads. The reality is that consumer behavior has changed. Successful roofing companies no longer just wait for referrals; they actively market online because that’s where customers are looking. If you haven’t kept up, you’ll struggle while others dominate the digital space.


  • High Competition in Search Results: If you operate in any populated area, search results for roofers are crowded. Larger or more tech-savvy competitors are investing in SEO and ads to appear at the top. They’re on Google’s first page, in the local 3-Pack map results, and on major trade directories – meaning they get the calls, not you. Being invisible online while others are highly visible creates a huge competitive gap. A homeowner with a leaking roof will likely contact one of the first reputable names they find online; if that’s not you, you won’t even get a chance to quote.


  • Lack of Trust and Social Proof: The roofing trade faces a trust barrier with the public – sadly, “cowboy roofers” and rogue traders have made some homeowners wary. In fact, a 2024 industry index found that roofing contractors were the “least trustworthy” trade in consumers’ eyes, with 16% of roofers failing vetting checks to join a leading trade platform. That means legitimate roofers must work harder to prove credibility online. If your website and profiles don’t reassure people that you’re qualified and honest, many will skip over you. No reviews, no testimonials, no evidence of past work or accreditations – these are red flags that drive customers away. Trust is especially critical in roofing because jobs are high-value and the risks of poor workmanship are severe.


  • Slow or Poor Lead Follow-Up: Another hidden struggle is not what happens before a lead comes in, but right after. Many roofers are small operations juggling job sites and calls, so they might let web enquiries or voicemails sit for hours or days. By then, the customer has likely contacted someone else. Studies show that contacting a new lead within 5 minutes makes them 100 times more likely to respond compared to waiting 30 minutes. Yet a typical roofer may not have the systems to enable that kind of rapid reply (we’ll fix that in Section 6). In short, response delay = lost jobs.


In combination, these factors explain why even excellent roofing companies might be nearly invisible online or fail to convert interested prospects. The good news is each of these areas can be improved with the right strategies – from boosting your web presence, to building trust signals, to streamlining your lead handling. Next, let’s look at what the savvy competitors (the ones who are winning online) are doing, so you can emulate their success.



2. How Competitors Are Winning More Leads Online


If your competitors always seem one step ahead in securing roofing jobs from the internet, it’s likely because they’ve capitalized on a few key marketing advantages. Here’s what many successful roofing companies are doing to generate more leads (and how you can do the same):


  • Dominating Local Search (SEO): Competitors who rank at the top of Google for searches like “flat roof installer in [City]” or “emergency roof repair near me” get a steady flow of leads. They achieve this by investing in search engine optimization (SEO). For example, smart roofers create dedicated pages on their websites for each service (flat roofing, pitched roofing, guttering, leadwork, etc.) and for each area/neighbourhood they serve. Instead of one generic “Roofing Services” page, they might have “Flat Roof Installation in Leeds”, “Leicester Tile Roof Repairs”, and so on. Google rewards this kind of localized content – a page about “Roof Replacement in [Specific Town]” will often rank higher for someone in that area than a general page.


    Competitors also optimize these pages with the right keywords, and ensure their Name/Address/Phone details are consistent everywhere online (since inconsistent contact info can hurt your local rankings). The takeaway: to match them, create rich content for every core service and service area, and keep your Google Business Profile and online directory listings up to date and consistent.


  • Building a Wall of Positive Reviews: Top-performing roofers almost always have lots of good reviews on platforms like Google, Facebook, Checkatrade, TrustATrader, etc. When a potential customer sees a competitor with 50+ five-star reviews and recent testimonials praising their roof work, that competitor instantly gains trust and often gets the call first. These companies actively encourage every happy customer to leave a review (sometimes even offering a small incentive or simply making it very easy with direct links).


    They also feature testimonials on their website and social media for maximum exposure. Importantly, they respond professionally to any negative feedback to show responsiveness. All this social proof signals to new clients, “This roofer is reliable and does quality work.” If your online profiles show little to no feedback, you can bet competitors with robust reviews will continue to outshine you.


  • Leveraging Trade Directories & Accreditation Sites: Many UK homeowners trust vetting services like Checkatrade, TrustATrader, Rated People, or MyBuilder to find roofers, as well as general directories like Yell.com. Your leading competitors are likely present and prominent on these platforms. They claim their profiles, showcase certifications and photos, and accumulate high ratings there as well. Some also join industry schemes (e.g. NFRC’s CompetentRoofer, TrustMark, manufacturer-approved installer lists) which not only lends credibility but often provides a directory listing of its own.


    Being on these lists means additional lead channels – a customer searching directly on TrustATrader for “roofers” will find them, and those sites often rank well on Google too. In short, competitors make sure their name is everywhere a customer might look. You can do likewise: list your business on major directories (many have free options) and any reputable roofing-specific directories or accreditation find-a-contractor tools. Each listing is another path for leads to find you, and it boosts your overall online footprint.


  • Paid Visibility via Google Ads: Another way competitors jump ahead is by paying for ads so that they appear at the very top of search results. If a homeowner searches “emergency roofer near me” at 9pm during a roof leak, they will likely see a couple of sponsored Google Ads before the organic results. Competitors with well-run Google Ads campaigns for roofing services ensure that their ad is what the customer sees first, often leading to a call. This can siphon off leads even if your organic SEO is decent.


    Paid ads can be expensive in high-demand areas, but they deliver instant visibility. We’ll discuss ad strategy in Section 4 – just know that if you’re not advertising but others are, you’re giving them a head start on every search.


  • Active Social Media & Community Presence: The roofers winning online leads don’t ignore social media – they leverage it to stay top-of-mind in their community. Competitors might post frequent project photos, before-and-after transformations of a re-roof, educational tips (like how to spot storm damage or why gutter maintenance matters), and even the occasional promotion or giveaway.


    By engaging local followers on Facebook and Instagram, they build familiarity and trust over time, so that when someone does need roofing work, that company is the one that comes to mind. They may even run targeted Facebook ads in local postcodes during storm season (e.g. “Storm damage? We’ll tarp your roof within 24 hours – call now!”). In essence, they use social channels to nurture leads and referrals in ways that aren’t possible if you remain invisible. A strong social presence also reinforces credibility – a page with regular updates and customer comments appears more trustworthy than one that’s a ghost town.


  • Faster Lead Response and Follow-Up: Perhaps the single biggest thing top competitors do is respond to enquiries with lightning speed and persistence. As mentioned earlier, if you call or message a good roofing firm, they get back to you fast – often within minutes. Why? Because the first business to respond to a homeowner is frequently the one that wins the job. People with a roofing emergency or urgent need will go with whoever calls back first and sounds competent.


    Successful companies know this, so they use technology and processes to ensure rapid response (for instance, instant notifications to a manager’s phone when a web form comes in). They also don’t give up after one missed call – they might call and email multiple times. Research shows that while the chance of contacting a lead on the first attempt is only about 11%, by the sixth attempt you can reach 90% of leads. In other words, persistence pays off. If a competitor consistently follows up and you don’t, they will convert leads that you lose. The good news is you can absolutely adopt these same practices with some simple systems (we’ll cover how in Section 6).


By analyzing what your competitors are doing to succeed online, it becomes clear where you should focus your efforts. Next, we’ll get into concrete steps, starting with the foundation of your online presence – your website. Many roofers’ websites are holding them back; let’s make sure yours isn’t one of them.



3. Website Strategy: Common Mistakes to Avoid


Your website is often the first impression a customer gets of your roofing business. A well-optimized, professional site can convert visitors into leads, while a poorly designed or outdated site will quietly drive them away. Unfortunately, many roofing websites suffer from the same issues. Here are the top website mistakes (and fixes) to be aware of:


  • Not Mobile-Friendly: Over 70% of searches for roofing services in the UK happen on mobile phones. If your site isn’t mobile-optimized – meaning it doesn’t display nicely on a phone, with easy-to-read text and buttons – you are losing the majority of potential customers right off the bat. A common mistake is having an old site that only looks good on a desktop, or text that is tiny and requires zooming on a phone.


    Make sure your website uses responsive design (most modern templates do), which automatically adjusts to different screen sizes. Check it on your own phone: Is the navigation clear? Is the phone number clickable? If not, prioritize a mobile-friendly redesign. Google also favours mobile-optimized sites in search rankings, so this is doubly important.


  • Slow, Unsecure, or Unreliable Site: Today’s consumers have little patience. If your roofing site takes too long to load, some people will hit “back” before they even see your homepage. Likewise, if browsers warn that your site “is not secure” (no HTTPS padlock), trust is undermined immediately. Ensure your site is hosted on a decent server for fast loading, use proper image sizes, and enable SSL (security certificate). These technical details might sound tedious, but they significantly impact user experience and SEO rankings.


    A fast, secure site makes you look professional and trustworthy. It’s worth asking a web developer or your hosting provider to help optimize speed (and if you’re using a cheap DIY builder that’s very slow, consider upgrading to a better platform).


  • Lack of Clear Call-to-Actions (CTAs): A beautiful website won’t generate leads if it doesn’t ask for the business. Many roofer sites bury their contact info on a single “Contact” page, or have no obvious next step for the visitor. Every page of your site should make it easy for someone to take action – whether that’s “Call now for a free quote” or “Request a roof inspection”. Prominently display your phone number at the top of each page. Use a contact form with a headline like “Get a Free Roofing Quote” and a bold submit button.


    Add call-to-action buttons throughout your content (e.g. under a service description: “Get an Estimate for Your Flat Roof »”). Don’t assume people will dig around to find how to reach you. Guide them with visible CTAs and internal links. The goal is to convert that web visitor into a phone call or an inquiry before they leave your site.


  • Thin Content and Poor SEO: Another common mistake is having very minimal information on the site about what you do, which hurts both user experience and search rankings. For instance, if your homepage just says “Local Roofing Services – call us!”, it doesn’t actually tell Google (or the customer) much about what types of roofing you specialise in or where.


    Ensure you have dedicated pages or at least sections for each major service: Flat Roofing, Tile/Slate Roofing, New Roof Installations, Roof Repairs, Guttering & Fascias, Leadwork, etc. On each page, include details of the service, common issues you solve, materials you use, and relevant photos. Also mention the locations you serve (towns, neighbourhoods) in your text – perhaps in an areas served section or sprinkled in naturally. This helps your site rank for searches like “leadwork specialist in Kent” because you have a page that speaks to it.


    Competitors often go as far as making separate pages for each town they serve – while that may not be necessary for every business, you should at least list your core service areas. Additionally, incorporate the keywords customers use (e.g. people search “roof leak repair” more often than “roofing contractor services”). A bit of keyword research can go a long way. The bottom line: content is king for SEO. Provide informative, original content on your site and you’ll be rewarded with better visibility and more engaged visitors.


  • Missing Trust Signals: As mentioned, homeowners are cautious about choosing a roofer. Your website should immediately put them at ease that you are qualified, experienced, and reliable. Many roofing sites miss this opportunity. Make sure to prominently display any accreditations or memberships (e.g. NFRC, CompetentRoofer, TrustMark, FMB) – these logos instantly boost credibility.


    Feature a few customer testimonials or case studies on the homepage or a dedicated testimonials page. If you have great Google or Checkatrade reviews, showcase a snippet like “Rated 4.8/5★ – based on 60+ customer reviews” (and link to them). Include project photos or a gallery to demonstrate the quality of your work – before-and-after photos of a roof replacement, for example, can be very convincing. Also, have an “About Us” section describing your experience (e.g. “20 years serving the Cardiff area”) and team credentials (like “City & Guilds qualified” or “Approved installer for [RoofingBrand]”).


    These trust signals answer the customer’s unspoken questions: “Will this roofer do a good job? Can I trust them with my home?” If your site looks generic or anonymous, people may hesitate to contact you, whereas a site full of credibility markers will convert far more visitors into leads.


  • Poor Design or Usability: Lastly, consider the overall design. Does your site look modern and professional, or like something from 2005? You don’t need anything flashy, but clean and up-to-date design elements (legible fonts, consistent brand colours, high-quality images, logical layout) make a difference in how you’re perceived.


    Ensure the navigation menu is simple – list your key pages (Home, Services, About, Testimonials, Contact, maybe a Gallery). Avoid clutter or walls of text; break up content with headings, bullet points (just like this guide!), and images. Remember, many visitors will skim. If they can’t quickly find what they need (e.g. “Do you do the type of roofing I need?” and “How do I contact you?”), they’ll move on.


    If web design isn’t your forte, consider a professional refresh – Blackbird Marketing, for instance, offers pay-monthly web design plans that allow you to get a top-tier website without huge upfront costs. However you do it, aim for a site that instills confidence and makes it effortless for a potential customer to learn about your services and reach you.




Pro tip: Don’t set and forget your site. Update it regularly with project news or a blog with roofing tips (even once a quarter). An active site signals that your business is alive and well. Plus, posting seasonal tips like “Preparing Your Roof for Winter” or “What to Do After a Storm Hits [Region]” can attract visitors and demonstrate expertise, which may be the thing that converts a cautious homeowner into your next client.

4. Leveraging Paid Advertising (Google Ads, Facebook & Instagram)


While improving your website and free visibility (SEO, listings, etc.) is vital, paid advertising can rapidly increase your lead flow – if done correctly. Roofers who invest in platforms like Google Ads and Facebook/Instagram Ads can capture customers that might otherwise never find them.

Here’s how to approach paid advertising smartly, so you get your money’s worth:

 

Example: Google search results often display pay-per-click ads at the very top when someone searches for a service (as shown above). Competitors running Google Ads for roofing keywords (like “roof repair Bristol”) can appear prominently in these ad spots, capturing leads before organic results are even seen.

Google Ads (Pay-Per-Click Search Ads): Google Ads allows you to bid on keywords so that your ad appears in the search results. It’s extremely effective for high-intent searches – e.g. a homeowner actively looking for a roofer right now. However, it can also be a quick way to burn money if you don’t set it up properly. Common mistakes include bidding on broad terms without filtering, writing generic ads, or sending clicks to a weak webpage. To make Google Ads work for you, follow these guidelines:


  • Use Specific Keywords & Negative Keywords: Avoid casting too wide a net. Target precise roofing services and locations (for example, “flat roof replacement Bournemouth” or “emergency roof leak repair”) rather than just “roofer”. This ensures the people who see your ad actually want what you offer. Equally important, set negative keywords to filter out irrelevant traffic.


    For instance, add negatives for queries like “roofing jobs” (people looking for employment), “DIY roof repair”, or “free roofing course” – you don’t want to pay for those clicks. One PPC guide specifically warns that paying for clicks from people searching for roofing jobs rather than services is a common waste in roofing campaigns. By telling Google what not to match your ads with, you save budget for the right audience.


  • Compelling Ad Copy with USP & Call-to-Action: Your ad text needs to stand out in just a couple of lines. Highlight your USP (Unique Selling Proposition) – what makes you different? It could be “25+ Years Experience”, “Certified by NFRC”, “24/7 Emergency Call-Out”, “10-Year Guarantee”, etc. Also include a clear call-to-action: e.g. “Call for Free Quote” or “Book a Roof Inspection Today.”


    Avoid bland or generic copy. An irrelevant or weak ad won’t attract clicks. Remember, you’re paying per click – you want qualified people to click, and you want others to scroll past. So make sure your ad speaks directly to those who need your specific service now (“Leaking roof? Local roofer can be there today – Call 01234 567890”). Test different headlines to see what resonates (Google’s responsive ads allow multiple headlines and will auto-optimize the best performers).


  • Dedicated Landing Pages: One of the costliest mistakes is running ads but sending traffic to your general homepage. If someone searched “guttering repair” and clicked your ad, don’t make them hunt around your homepage to find that info. Ideally, create a dedicated landing page for each ad group or major service. That page should match the ad’s promise, e.g. a “Guttering & Fascia Repair” page with details, photos, and a contact form or phone number prominently displayed. Eliminate distractions on landing pages – remove unnecessary navigation or clutter so the focus is on contacting you.


    Think of a landing page as a digital sales pitch for that one service. It should answer common questions (“How much? How fast? Why choose us?”) and drive the visitor to request service. By aligning your ad and landing page closely, you’ll improve your Quality Score (Google’s measure of ad relevance), which can lower your click costs and increase ad visibility. Plus, more visitors will convert if they instantly see content relevant to their needs.


  • Budget and Bidding Strategy: Decide how much you’re willing to spend per day or per month on ads. Start with a modest budget and see how many leads you get – you can always scale up if it’s profitable. Roofing keywords in urban areas can be pricey (sometimes £5-£15 per click or more, depending on competition). Track your results carefully; for example, if you spend £200 in a week and get 5 leads, that’s £40 per lead.


    Is that profitable for you given your close rate and job sizes? Often, for big jobs like full roof replacements (worth several thousand pounds), a cost of even £100 per lead can be very worthwhile. But for small gutter repairs, you’d want a much lower cost per lead. Use location targeting in Google Ads to only show ads in your service area, and ad scheduling if you only want calls during business hours. These little settings help ensure you’re spending efficiently.


  • Track Leads and Refine: Always set up conversion tracking (either via Google Analytics or within Google Ads) to know which clicks turned into actual enquiries. This could be tracking if they filled out the form, clicked the phone number, or reached a “Thank you” page after submission. Monitoring results is crucial – it lets you see which keywords and ads are performing best. Over time, you’ll notice perhaps some ad groups have a high cost but low conversions – you can pause those and put budget into better performers.


    Google Ads isn’t “set and forget”; the best results come from ongoing tweaking. If this sounds overwhelming, consider hiring a PPC professional or agency. The investment can pay off by drastically reducing wasted spend. (Blackbird Marketing’s team, for instance, manages Google Ads for trades – making sure every penny works hard.)


Facebook & Instagram Advertising: Unlike Google’s search ads, which capture people actively looking, Facebook and Instagram ads are interruptive – meaning your ad shows up as people scroll their feed, even if they weren’t specifically thinking about roofing. This can still be powerful for local marketing and brand awareness, especially for services that people might need soon (roof inspections, new gutters, etc.), or for retargeting those who visited your site. Some tips for social ads:


  • Geo-Target Your Audience: The strength of Facebook is in its targeting. You can show ads only to people within your service radius (e.g. within 20 miles of your town), and even filter by demographics or interests if relevant. For example, targeting homeowners aged 30+ in specific postcodes can increase the chance your ad finds the right people. You can also target by behaviors (like recently moved homes, which might indicate a need for a roof survey). The key is to not waste budget on people far outside your area or unlikely to own a home. Facebook ads allow very precise location targeting – take advantage of it.


  • Visual, Attention-Grabbing Content: People scroll quickly, so your ad needs to catch the eye. Use a high-quality image or short video. It could be a before-and-after collage of a roof you transformed, a drone shot of a beautiful new roof you installed, or even a short clip of you offering a tip (e.g. “3 signs your roof needs repair”). Bold text on the image can work (e.g. “Leaking Roof? We Can Fix It – 24/7”). Facebook has rules on text quantity, but a punchy headline on the image itself can stop thumbs. The idea is to make a homeowner pause and think “Actually, I was worried about my roof – let me see this.” Ensure your branding (logo or company name) is present in the ad image or text so they start recognizing you.


  • Offer and Call-to-Action: Like with any ad, give viewers a reason to click or contact. For instance, you could promote a seasonal offer (“Free Gutter Check with any Roof Repair in October” or “Winter Roof Inspection £99”) to spur action. Or highlight something unique (“Financing from £99/mo for new roofs” if you offer financing, or “Local award-winning roofer”). On Facebook/Instagram, you can use lead-form ads which let people send you their contact info without leaving the app – this can be useful for quick quotes (just be sure to call them back ASAP!). Always include a call-to-action button like “Contact Us”, “Get Quote”, or “Book Now” depending on the objective.


  • Cost-Effective Reach: One great thing about Facebook is that reaching a few thousand local people can be done with a relatively small budget. You might run a campaign at £5-£10 per day targeted to your town and consistently get your name in front of the community. As one marketing source noted, Facebook is a very cost-effective way to generate roofer leads, allowing you to pinpoint ideal customers by location, age, interests and more. Even if someone doesn’t need a roofer the moment they see your ad, repeated exposure builds awareness so that when a need does arise, your name is familiar. Essentially, you’re advertising future work as well.


  • Don’t Forget Organic Social Media: In addition to paid ads, make use of your free social media presence. Post regularly as discussed in Section 7 – the combination of organic content and occasional paid boosts can significantly expand your visibility. Also, engage in local Facebook groups (where allowed) – often people ask for recommendations for roofers, and being active in those communities (without being spammy) can net you referrals.


Tracking and Adjusting: Like Google Ads, track your results on social. Facebook’s Ad Manager will show you how many people saw the ad, clicked, etc. If you’re running a lead form, measure how many leads came in and what it cost per lead. Test different creatives (images vs. video) and different text to see what gets better response. Over time, you’ll hone in on the messaging that works for your audience.


In summary, paid advertising can put you front-and-center when homeowners need roofing services, but it requires strategy. Start small, nail the basics (targeting, ad copy, landing pages), and build up. Many roofers find that a well-run PPC campaign and some social ads provide a reliable stream of enquiries to fill their schedule. If managing these platforms isn’t your cup of tea, consider outsourcing to professionals – the ROI can be well worth it when you’re getting high-value roofing jobs each month as a result.



5. Branding and Online Reputation


In a field like roofing where trust is paramount, your branding and reputation can be the deciding factor in winning work online. Think of branding as how you shape the perception of your company, and reputation as what others actually say about you. Both need attention. Here’s how to strengthen them:


  • Consistent, Professional Brand Identity: You want customers to remember and recognise your business easily. This starts with basics like a good company name, logo, and visuals that you use everywhere. If you’re “Smith & Sons Roofing”, make sure that name (and a consistent logo or at least style) is on your website, social profiles, directory listings, email footer, uniforms, van signage, etc. Online, consistency looks polished and avoids confusion – you don’t want one site calling you “Smith Roofing Ltd” and another “Smith & Sons” with different phone numbers.


    Consider investing in a clean logo design if you haven’t already (it doesn’t need to be fancy; even just your company name with a roof icon can work). Use a consistent colour scheme and tone of voice in your materials. These things subtly build a memorable brand over time. When someone has seen your branded posts on Facebook, your van on their street, and your listing on Checkatrade, it all clicks together – “Oh yeah, I’ve heard of these guys.” Familiarity breeds trust.


  • Showcase Accreditations and Qualifications: As mentioned earlier, third-party endorsements go a long way in convincing customers you’re reputable. If you have any trade accreditations, show them off proudly online. Common ones for roofers include: NFRC (National Federation of Roofing Contractors), CompetentRoofer (allows self-certifying Building Regs compliance for roof refurbishments), TrustMark (government-endorsed quality scheme), Confederation of Roofing Contractors, CHAS or SafeContractor (health & safety schemes), manufacturer certification programs (e.g. “Certified Velux Installer” or approved installer of a particular roofing membrane).


    Display these logos on your website’s footer or sidebar, and mention them in your About section. Being accredited means you’ve met certain standards and been vetted by an external organization – which strongly reassures customers. One marketing guide noted that having multiple accreditations and listing them on your site not only builds customer trust but can even boost your Google ranking (likely via backlinks or just by demonstrating authenticity). Even smaller credentials help – say you’re a member of a local business guild or hold relevant NVQ qualifications – add a line about it. All of this signals professionalism and competence.


  • Encourage and Leverage Customer Reviews: Your online reviews are effectively part of your brand reputation. We talked about generating reviews in the competitor section; here the focus is on managing and using them. First, actively encourage every satisfied customer to leave a review on at least one platform that matters (Google is the top priority for visibility, but if you’re on Checkatrade or others, those count too). You might send a friendly follow-up text or email after finishing a job with a direct link to your Google review page. Many happy clients won’t think to review you unless asked, but will gladly do so when prompted. Next, monitor your reviews.


    Respond to them – thank people for positive feedback, and address any negatives calmly and helpfully. A negative review isn’t the end of the world if future customers see you handled it responsibly to make things right. This shows you care about customer satisfaction. Finally, share your positive reviews in your marketing.


    Quote them on your website (“Testimonials” section) and even in social media posts (“Mrs Jones in Leeds said this about our roof replacement service [5 stars]”). People are heavily influenced by others’ experiences – positive reviews can significantly sway decisions. Conversely, be aware that too many unresolved negatives will deter business, so stay on top of your reputation. Remember, a strong collection of 5-star reviews essentially turns your past work into your sales team – they do the convincing for you!


  • Social Proof Beyond Reviews: Social proof means any evidence that other people trust you. Besides reviews, this can include case studies (telling the story of a project and the happy outcome), before-and-after photos with captions like “Transformed this old roof – another happy customer in [Town]”, and even metrics like “500+ roofs repaired since 2010” or “Over 100 new roofs installed across the Midlands”. If you have notable clients or have done work for local institutions, mention that (“Preferred roofing contractor for XYZ Property Management”).


    Awards or recognition also count – e.g. “Winner of 2023 Local Trader Awards: Best Roofer”. Use these wherever appropriate on your site and postings. The idea is to show that many others have chosen and trusted you, so new customers feel comfortable doing the same. If roofers as a group start with a deficit of trust in the public’s eye, as research suggests, then building up lots of social proof is your way to erase those fears about hiring a “dodgy” contractor.


  • Personal Branding & Story: Don’t overlook the power of connecting on a human level. People ultimately hire people (especially in a personal field like working on homes). Consider adding a bit of personal touch to your branding. For example, having an “About the Owner” blurb or video where you (and maybe your team) introduce yourselves can make your company more relatable. Share your story: “I’m John, a third-generation roofer – my family has been keeping roofs over local families’ heads since the 1960s.” Or “We started this business to bring a new level of professionalism to roofing in our area.”


    These narratives differentiate you from the faceless competition. On social media, sharing occasional behind-the-scenes looks (team training day, or your crew volunteering for a local cause) also strengthens your brand identity as a caring, real business. When branding online, authenticity wins over corporate coldness. As long as you remain professional, showing the humans behind the company can greatly increase trust and likeability.


  • Consistency and Quality in All Touchpoints: Your online reputation is also shaped by how you interact with people at every digital touchpoint. This means responding to inquiries or comments promptly and helpfully (a friendly tone in an email or Facebook message response can leave a great impression). It means if you have a branding slogan or motto, live up to it in practice.


    Ensure that information about you online is consistent and up-to-date – nothing looks worse than a Facebook page that says “Open 24/7” when you’re not, or a website claiming “Serving all of Scotland” when you only serve Glasgow. Inconsistencies erode trust. Do a quick audit of your online presence: website, Google listing, social pages, directory listings – and make sure your contact info, services offered, and branding are aligned across all of them.


In essence, branding and reputation boil down to trust. By crafting a professional image and backing it up with real customer satisfaction, you make the decision easy for clients. When a homeowner feels “I just have a good feeling about these roofers – they seem legit, experienced, and people have good things to say”, you’re no longer seen as a risky unknown but as a top choice. That shift in perception is invaluable and will directly translate into more enquiries and higher win rates for jobs.


(At Blackbird Marketing, branding and reputation management are core parts of our service – from designing logos and visual identities, to setting up review generation systems. We’ve seen first-hand that investing in these areas pays off handsomely in lead conversion.)



6. Backend Automation & Lead Response Systems


Generating leads is only half the battle – how you handle those leads can make or break your online marketing success. “Backend” systems refer to the processes and tools you use behind the scenes to manage inquiries, follow up, and ultimately turn prospects into booked jobs. Many roofing businesses struggle here, but the solution is usually a mix of better process and a bit of automation/technology. Here’s how to ensure you capitalize on every lead that comes your way:


  • Instant Lead Notification: When a potential customer reaches out – whether through a web form, email, or social message – you need to know about it immediately. If inquiries are currently going to a generic inbox you check once a day, that’s too slow. Set up instant notifications: for example, have your website form send a text message alert or a push notification to your phone when a new lead comes in.


    There are many tools and CRM systems that can do this, or even a well-configured email app can ping you. The goal is that the moment someone clicks “Submit” on your site requesting a quote, your phone buzzes and you can respond right away. Given that contacting a lead within 5 minutes can make them 100 times more likely to engage with you, every minute counts. Speedy response blows customers away (“Oh, you’re the only one who called me back so fast!”) and often lets you schedule the job before the competition even calls them.


  • Auto-Responses and Acknowledgements: While personal contact is best, you can supplement your speed with automation. Use an auto-reply to web inquiries – e.g., set your website form to send an instant email saying: “Thank you for contacting ABC Roofing. We’ve received your request and will call you within the hour. In the meantime, here’s a link to our reviews and a guide on what to expect during a roof inspection.”


    This assures the prospect that the message went through and gives them helpful info while they wait. On Facebook or other messaging platforms, you can also set auto-replies for off-hours (“We’re offline right now, but we’ll respond to your message first thing in the morning.”). These little touches keep leads warm and stop them from wandering to a competitor out of uncertainty. Just be sure to follow up as promised!


  • Use a CRM or Lead Management Tool: If you’re not already using some sort of system to track leads and customers, consider implementing a basic CRM (Customer Relationship Management) tool. There are simple, affordable ones designed for small businesses and trades. A CRM lets you log each inquiry with details, set reminders, and mark the status (e.g. “called – left voicemail”, “estimate sent on 12/7”, “job booked for 5/8”, etc.). This way, no leads fall through the cracks.


    Even a spreadsheet or Trello board can work if set up properly – the key is to have one place where every lead is recorded and managed. This also helps later in analyzing which marketing channels are bringing you the best leads (most CRMs allow you to tag how a lead found you). When you have multiple staff handling calls, a shared system ensures whoever is available can follow up and see the history. In short, organization = more conversions.


  • Persistent Follow-Up Cadence: As highlighted earlier, rarely should you give up after one attempt to reach a lead. It often takes several tries. Implement a follow-up cadence for new inquiries: for example, call immediately (or as soon as humanly possible). If no answer, send a quick personal email (“Hi, I received your request for a roofing quote. I tried calling but missed you – I’d love to discuss your needs. When is a good time to chat?”). Then try calling again later that day or the next morning.


    Perhaps attempt a text message on the second day (“This is John from ABC Roofing – just following up on your inquiry. We can come by for a free quote whenever it suits you.”). The data shows your chances of making contact jump from 11% on first call to 90% by the sixth attempt. You don’t always need six touches, but certainly plan for at least 3-4 over a week before shelving a lead. A CRM can set reminders for these follow-ups.


    The tone should be polite and helpful, not pushy – you’re simply showing you’re eager to help. Many customers actually appreciate the persistence (life gets busy, and your follow-up might catch them at the perfect time when they’re free to talk).


  • Quotation and Post-Quote Follow-Up: Once you’ve spoken to the lead and perhaps visited to assess the roof, you’ll likely provide a quote. Don’t let that be the end of the story. If you send a quote and then hear nothing for a few days, follow up proactively. Create a standard follow-up workflow: for instance, 2 days after a quote, send a friendly check-in (“Hi, just wanted to make sure you received our roofing estimate for [property].


    Let me know if you have any questions or would like to discuss options. We’re here to help!”). If still no response, another nudge in a week can be worthwhile (“Our schedule is filling up for next month – if you’d like to secure a slot for your roof work, please let us know. We’d hate for you to miss the good weather window!”).


    The idea isn’t to badger, but to remind and assist. Many people get multiple quotes and then procrastinate on a decision; your follow-up can tip the scales in your favour simply by showing superior service and interest in their business. In fact, having a set quotation follow-up process for every prospect is one of the “golden rules” to improve closing rates – it ensures those hard-won leads don’t go cold without a fight.


  • Automate Where Possible: There are various automation tools that can simplify this lead response chain. For example, you can use email marketing software to set up a simple drip sequence for new leads. Say someone fills your form – they get an automatic Day 0 email (acknowledgement). If they haven’t been marked as “contacted” in your system, a Day 1 email might trigger (e.g. “We’re standing by to help with your roofing needs – you can call us at 0800xxx if you prefer immediate assistance.”).


    After a quote is given, you might have a scheduled Day 3 follow-up email template ready. Some CRM platforms for trades even integrate text messaging and can auto-send a text after a form submission saying “Thanks for contacting us, we will call you soon – reply to this text if you have any initial questions.” The right level of automation depends on your comfort – it shouldn’t feel robotic or spammy to the customer. But used judiciously, it can ensure no one gets forgotten. Even setting up calendar reminders on your phone for each site visit and follow-up is a manual form of “automation” you shouldn’t skip.


  • Manage Your Schedule & Appointments: When a hot lead calls, be ready to book a firm appointment or at least a consultation call. Using a shared digital calendar for your appointments can prevent double-booking and make it easier to see your availability at a glance when speaking to a prospect. Some roofers use online booking tools so customers can pick a time slot themselves for an inspection – this can work well for non-emergencies. Also, confirm appointments via text or email (and maybe send a reminder the day before) to reduce no-shows. Professionalism in scheduling is part of the backend system that leaves an impression – people will comment in reviews if you’re very organized (or disorganized).


  • After-Service Follow-Up & Retention: Automation isn’t just for new leads – consider setting up backend processes for after a job is completed. For instance, automatically send the customer a “Thank You” email or text a day or two after the job, expressing appreciation and providing any warranty info or maintenance tips. This is also a prime time to include a review request link while the positive experience is fresh in their mind (make it easy: “It’d mean a lot to us if you could take 1 minute to share your feedback on Google here: [link]”).


    Down the line, you can use a simple database or CRM to remind you of follow-ups like annual gutter cleaning or a roof inspection a year post-installation. A past customer is much easier to convert into repeat business (or referrals) than a brand new lead, so keep them in the loop. Even a twice-yearly newsletter or personalized check-in can generate additional jobs (this overlaps with email marketing – which is a great tool for retention, see next section).


In summary, responding quickly, following up persistently, and using systems to stay organized will dramatically improve the percentage of online leads you turn into paying jobs. Many roofers are losing out not because they can’t get leads, but because they don’t handle them efficiently. By tightening up this backend process – effectively treating every lead like gold – you’ll find your marketing efforts produce much better ROI.


You paid (in money or time) to get that phone ringing or that form filled; don’t squander it by letting the lead go cold. With a bit of structure and possibly some automation tools, you can ensure a lead never feels ignored and that your roofing business is the most responsive and professional in the market.


(Blackbird Marketing often assists clients in setting up these kinds of CRM and automation workflows – making sure that from the moment a prospect reaches out to the moment they sign the contract, there’s a smooth, prompt process in place. It’s a game-changer for busy tradespeople.)



7. Social Media Strategy for Roofers


Social media isn’t just for teenagers or big brands – it’s a powerful (and mostly free) marketing channel for local roofers when used strategically. Platforms like Facebook, Instagram, and even LinkedIn (for commercial roofing or networking) allow you to showcase your work, connect with the community, and build a loyal following that can turn into leads or referrals. Here’s how to make the most of social media as a roofer:


  • Engage with Your Local Community: Treat social media as a two-way conversation, not just a billboard. Join local Facebook groups (many towns have “Everything [Town]” or community noticeboard groups) and be an active, helpful member. Don’t spam your services, but do contribute.


    For example, if someone asks, “Know any good roofers?” you (or a happy customer of yours) can chime in. Or if a storm hits and people are discussing damage, you might comment with some general advice. On your own business page, respond to comments people leave – even just to say thanks. Show that there’s a real person behind the page. This community engagement builds your reputation as a friendly, approachable expert in the area. People are more likely to hire someone they feel they “know,” and social media is great for fostering that familiarity.


  • Showcase Your Work Visually: Roofing is highly visual – the transformations can be impressive. Use that to your advantage by regularly posting photos and videos of your projects. Before-and-after shots are particularly effective: for instance, before (an old moss-covered roof) and after (a brand new tiled roof) with a caption about what was done. This not only proves the quality of your workmanship but also educates potential clients on the range of services you offer (be it a flat roof overlay, a chimney lead flashing repair, or new uPVC fascias).


    Short videos can also be great – maybe a 30-second timelapse of your team replacing a garage flat roof, or a drone flyover of a finished project. Visual content tends to get more engagement (likes, shares) than plain text. And it helps customers see the value in what you do – they can picture their own home improvements. Don’t worry about professional polish; smartphone photos work fine as long as they’re clear.


    Over time, these posts create a portfolio on your feed that serves as social proof. As one marketing source notes, sharing project photos and even videos of ongoing work can visually demonstrate your quality and range of services – much more compelling than just saying “we do quality work.”


  • Share Testimonials and Happy Customers: With permission, occasionally feature a satisfied customer. For example, post a photo of Mrs. Jones in front of her new roof giving a thumbs up (or if she’s camera-shy, just a photo of the roof with a quote from her). Caption it with her testimonial: “We had a leak that no one could fix – until XYZ Roofing came along. Quick, professional, and affordable – highly recommend!” Future customers scrolling your page see real people vouching for you, which is powerful.


    You can also share snapshots of your 5-star Google reviews or messages from clients (again, ask or anonymize if needed). Showing that you have fans out there will build trust among your followers.


  • Post Educational Content & Tips: Position yourself as a knowledgeable resource by posting the occasional roofing tip or explainer. For instance: “Tip Tuesday: Clogged gutters can lead to roof leaks. Remember to clean your gutters every autumn – or give us a call if you’d like help!” or “Ever wonder what those streaks on your roof are? Likely algae – mostly cosmetic, but we can treat it. Here’s what you should know...”.


    You could explain the pros and cons of different roofing materials, how to spot early signs of damage, or seasonal maintenance advice (“Why have a pre-winter roof checkup?”). Keep it in layman’s terms and fairly brief. The goal is to provide value and subtly remind people that you’re the expert to call. Educational posts get shared too, because they’re helpful. As noted in a roofing marketing guide, sharing maintenance tips and insights positions your company as an expert and gives value to your audience. When homeowners learn something from you, you become the go-to source in their mind.


  • Consistency is Key: One challenge for busy roofers is finding time to post. However, consistency is important to build momentum. Aim for a regular schedule – whether that’s twice a week or twice a month, stick to it. You can use scheduling tools to plan posts in advance during your free time.


    A content calendar can help brainstorm posts (e.g., plan that next week you’ll post a before/after, the following week a tip about storm damage, etc.). If you go silent for months, people might assume you’re inactive or out of business. Regular posts keep your page looking fresh and also continually reach new potential clients through shares and the algorithm. It doesn’t have to be all original content either – you can share a relevant news article (like “Local council launching grant for home insulation – here’s how that could cover new roof insulation”), or even a meme or light-hearted roofing joke occasionally to humanize your brand. Just keep it professional and on-theme more often than not.


  • Use Platform Strengths: Tailor your content to each platform’s strengths. On Instagram, focus on high-quality images and short video clips, and use hashtags like #roofing #flatroof #LeedsRoofer etc., plus local hashtags (#LeedsBusiness). Instagram Stories can show quick day-in-the-life snapshots (e.g., “Up on a roof today inspecting chimney stacks!” – with a short video). On Facebook, you can write a bit more – perhaps tell a short story behind a project, or share an article link.


    Facebook is also great for events (if you’re at a home show or local fair, invite people to meet you there), and community engagement as mentioned. LinkedIn can be useful if you do commercial roofing or want to network with property managers, builders, or other professionals – content there might be more business-oriented (like sharing an article on roofing safety, or your thoughts on new roofing technology). Adjusting your approach per platform can yield better results, but if that’s too much to handle, at least maintain a presence on one or two where your target customers hang out (Facebook is usually a safe bet for reaching local homeowners, and Instagram if you want the under-40 homeowner crowd).


  • Paid Boosting & Ads: We covered paid advertising in Section 4, but note that on social media you can also “boost” your organic posts for a few quid to reach a larger local audience. For example, if you post a great before/after of a slate roof replacement, you can boost it to people in your area with an interest in home improvement. This hybrid of organic content and paid reach can be very effective. It’s less formal than a direct ad and can catch interest in a different way (people see a story or helpful tip that just happens to be from a local roofer). Experiment with boosting a post occasionally – even £20 can significantly amplify how many locals see it.


  • Engage & Build Relationships: Don’t use social just as a broadcasting tool – use it to listen and interact. Follow other local businesses and engage with their content (the more you network, the more goodwill and referrals tend to flow both ways). If someone asks a question in a comment, answer it. If someone messages your page, reply promptly (Facebook even shows a “typically responds within X hours” badge – aim for that to be low). These little interactions might seem trivial, but collectively they shape a positive, accessible image of your business. People might tag your business when someone in their network needs a roofer, especially if they’ve seen you active online.


  • Show Personality and Team: Now and then, let followers see behind the company facade. Introduce your team members with a photo (“Meet Dave, our lead installer – he’s been with us 10 years and is a whiz at finding leaks.”). Celebrate your wins or company news (“We’re proud to have just completed our 200th roof!” or “Happy to support Little Town FC, who just got new uniforms with our logo.”). This reinforces that you’re a local business invested in the community, not some distant corporation. Content like this often gets great engagement because it’s relatable.


  • Storm and Emergency Posts: Specifically for roofers, leverage weather events in your social strategy. If a big storm or high winds are forecast or just occurred, quickly put out a post: “Storm Alert – With the heavy winds last night, be sure to check your roof for missing tiles or leaks. We’re on standby for any emergency repairs if you need us 🔧🌧️. Call 24/7: 01234 567890.” This kind of timely post hits people exactly when they might require your service and positions you as the responsive hero. It’s also highly shareable (people might tag neighbors or friends who mention roof damage). Being nimble with storm-related content can generate a spike in leads when people need help most. As noted earlier, reaching out right after a storm shows you’re on top of things and ready to help. Social media is the quickest way to do that en masse.


Remember, you don’t have to become an overnight social media guru – just treat it as an extension of how you interact with customers in real life: with helpfulness, professionalism, and a bit of personality.


Over time, even a modest but genuine social media effort can yield a strong return: you’ll have people tagging your company as “the roofer I recommend” or messaging you directly because they’ve been following you for months. It’s about staying visible and building trust before you even meet the client. And the only cost is usually your time (unless you choose to boost posts or run ads).


If keeping up with social media feels overwhelming, consider outsourcing it or using a marketing service. For example, Blackbird Marketing offers social media management for trades – creating content, posting regularly, and handling engagement so that your online presence stays active while you focus on running your business. Whether you DIY or get help, a solid social media strategy is a powerful addition to your marketing toolkit as a roofer.



8. Conclusion: Charting Your Path to Online Success


By now, we’ve covered a wide range of strategies – and it’s clear that winning roofing work online isn’t about one single trick. It’s the combined effect of doing many things well: increasing your visibility, building trust, engaging customers, and responding quickly when opportunity knocks.


The playing field has shifted to digital, and the roofers who adapt are reaping the rewards. The fact is, implementing these approaches can transform your business. To illustrate, one roofing company that embraced a comprehensive digital strategy (SEO, fast lead response, targeted marketing) saw their leads jump from about 15–20 per month to 65–80 quality leads per month within a few months, while also cutting their cost per lead by more than half. That’s the power of getting your online marketing right.


If you’ve been struggling to win work online, take heart: every challenge we discussed has a solution within reach. Here’s a recap of next steps to get you moving in the right direction:


  • Audit Your Current Presence: Start by assessing where you stand. Google your business name and common search terms (“roofers in [Your Town]”) – do you show up? Is your website modern, mobile-friendly, and conversion-oriented? Do you have recent customer reviews online? Identify the gaps most obvious to you right now. Maybe you realize you don’t have a Google Business listing, or your site hasn’t been updated in 5 years, or you only have 2 reviews. These are immediate areas for improvement.


  • Prioritize Quick Wins: Some fixes are easier than others. Claiming and optimizing your Google Business Profile, for instance, can be done in an afternoon and can dramatically improve your local search visibility (ensure you add photos, correct categories, hours, and start collecting Google reviews). Updating your website with your latest projects and a few testimonials might be another quick win. If you don’t yet have a website at all, consider getting at least a simple one-page site up with your contact info and services – anything is better than nothing while a more robust site is in the works.


  • Build a Plan for the Bigger Changes: For more involved efforts (like a full website redesign, an SEO content plan, or setting up a CRM + automation), outline what needs to be done and in what order. You might decide to budget for a new website in the next quarter, or schedule time each week to write one new service page or blog post. Perhaps you’ll research a suitable CRM this month and start inputting new leads into it. Break projects into manageable tasks. If you have team members, delegate; maybe one person can handle taking site photos for social media, another can handle asking customers for reviews.


  • Leverage Expertise: Remember, you don’t have to do all this alone. There are professionals who specialize in digital marketing for trades. If budget allows, investing in expert help can accelerate your progress tremendously. For example, Blackbird Marketing (the team behind this guide) offers services tailored to UK trades like roofers – including pay-monthly web design (so you can get a top-notch site without a huge upfront cost), SEO to get you ranking locally, Google/Facebook ad management to drive leads, social media content creation, and CRM/automation setup to handle your leads efficiently. Partnering with an agency or consultant means you get proven strategies implemented for you, while you focus on what you do best (quality roofing work). Even a one-time consultation or coaching session with an expert could give you a clear direction and save trial-and-error time.


  • Stay Consistent and Adaptive: Whichever route you take, commit to treating your online marketing as an ongoing part of your business, not a one-off project. The digital landscape can change – Google might tweak algorithms, new social platforms emerge – but the core principle remains: those who engage and build trust with customers online will win. Schedule regular check-ins (say, monthly) to evaluate what’s working and what isn’t. Maybe after 6 months you find that your Google Ads are yielding great leads but your Facebook posts aren’t gaining traction – you can adjust your strategy (perhaps shifting more budget to Google, or trying different content on Facebook). Marketing is iterative. Use analytics (website traffic, ad reports, etc.) and customer feedback to continuously refine your approach. Over time, you’ll develop a marketing machine that reliably brings in work, which you then fulfill excellently, leading to great reviews, which feed back into attracting more work – a virtuous cycle!


  • Embrace the Mindset: Finally, recognize that excelling online is simply an extension of the quality and professionalism you already bring to your roofing jobs. It might involve learning new things or stepping a bit outside your comfort zone, but the payoff is a stable, growing business with a strong pipeline of jobs. Don’t be discouraged if some parts feel technical or if results take a little time. Every review you earn, every improvement to your website, every post or ad or email you send out is building equity in your business’s future. Competitors might have a head start, but with the steps we’ve outlined, you can absolutely catch up and surpass them in due course.


In conclusion, most roofers struggle to win work online simply because they haven’t yet put all the pieces together – often due to time, knowledge, or focus. Now you have the roadmap to assemble those pieces.


By enhancing your online visibility, showcasing your credibility, engaging your audience, responding like lightning, and leveraging smart marketing tactics, you can turn the internet into a consistent and rich source of new roofing jobs – from flat roof installs to emergency repairs and everything in between.


It’s time to climb to the top of the online ladder (much safer than a ladder on a roof, by the way!). Implement these strategies step by step, and you’ll start seeing the difference: more inquiries, more wins, and a thriving roofing business that isn’t reliant on seasonality or word-of-mouth alone. Whether you take it on yourself or call in some reinforcements for your marketing, the important thing is to take action. The homeowners who need your services are out there online – let’s go get them!

 
 
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